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by Mary Mazur-Melnyk
* Understanding global regulatory expectations (regulator, customer and supplier)
* Defining the distribution supply chain and critical control points
* Three pillars of an effective cold chain management process
o Quality Management System
o Transportation/storage controls and validation
o Risk management and mitigation
by Mary Mazur-Melnyk
* Establishing a Quality Management System framework
o Organization and responsibility
o Training and communication
o Process and implementation plan
o Documentation requirements
* Integration of quality, customer and regulatory requirements
o Regulatory compliance
o Quality metrics
o System monitoring and improvement