Customer Experience Management for Banking & Financial Services

Addressing regulation and customer trust issues to build a customer experience strategy that excels

4 speakers

3 sessions

Day 1 Tuesday 18th September 2012

Day 2 Wednesday 19th September 2012

• 3:40pm Social Media and Online Communication within the Banking and Financial Industry

  presented by Martin Dowson, Ian Morgan and Robert Gardner

Day 3 Thursday 20th September 2012

• 3:40pm Banking is essential. Banks are not. Encouraging Innovation in Turbulent Times...

  presented by Darius Kumana

• 4:10pm Effectively Implementing Change Management with Your Organisation

  presented by Martin Dowson

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