by Tim Caynes
Do you have a wallet in your pocket? Do you also have a mobile in your pocket? Isn't that really annoying? Don't worry, mobile network providers, device manufacturers and banking corporations are already working together to provide the solution you never knew you needed - the mobile wallet. But what is a mobile wallet and how should it work? What are the customer experiences that a good mobile wallet solution should support? In this session we will talk about a project for a major network provider and what we learned about designing the mobile wallet, including: o Understanding and validating the multi-channel user journeys o Developing an information architecture o Designing and developing wireframes and prototypes for multiple mobile devices o Conducting usability testing with multiple mobile devices o Working with multiple technology platforms and service providers We'll discuss what went well, what went not quite so well and what caused us to throw mobile devices across the office (clue: this happened quite often). Questions answered : What is a mobile wallet? Why would anyone want one? What are the user experience considerations when designing a mobile wallet? How many times can you throw a mobile phone against a wall?
21st May to 1st June 2012