This session looks at the technology trends, platforms and best practices for social engagement across the B2B and B2C spectrum. It will look at how leanings from generic platforms like facebook, Linkedin and twitter can be combined with similar technologies applied internally.
Engaging with your customers in on social platforms only works if the resulting dialogue can lead to connections with those who can help or support. Social is not just a marketing thing or an HR thing its as company thing.
13th–14th March 2012