Wednesday 14th March, 2012
10:30am to 11:00am
Service quality for car manufacturers is not just about offering an attractive set of standard maintenance services. It’s about ensuring a complete customer care within and outside the dealer site. It is in this context that our customer, the biggest private BMW Car Dealer in Germany, implemented a limousine service to their customers. However the dispatching process of such a fleet proved hard to manage. Too much time was wasted with telephone calls, and the local traffic would inhibit a reliable prediction, leaving room for improvements. A considerable progress was possible by implementing a solution based on an Android App,we called “ubitaxi” and the web service “Tracking Live” to enable an integrated management of • Vehicles and drivers • Transport orders • Reporting of trips and working time • Communication between dispatcher, customer and driver One main challenge for the mobile communication channel was to enable concurrent, real time broadcast of the transport orders to all drivers but allow only one driver booking, just as known from a taxi service. Ubinam supplies web-based work force automation applications since 2006 to a growing number of customers. Android as an open platform has expanded the device choice for end users. This gives us a competitive advantage over established players such as Tomtom Works. Innovative customers such as HTC already make use of our latest developments.
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