The session will highlight tools and methods that BMO has utilized to employ eLearning 'in the work', 'at the work' and 'away from the work'. We found commonality across the touch points where eLearning is utilized, however there were features and benefits that were unique to individual events and activities depending on when and where the learning was employed.
The conversation will address theparsing of information, advice and learning that we traditionally deliver with this channel. It will look at how we leveraged the knowledge that exists within the public domain and that from industry service providers, integrating it with the culture, behaviours, principles, policy and procedural knowledge unique to BMO.
We'll also discuss the common development requirements for accessibility, time constraints, funding issues and levels of quality. In this discussion we’ll look at the topic of off-the-shelf, configured and customized solutions when making decisions for product selection.
These methods and tools have become part of our strategic offering to our internal corporate clients. eLearning now serves as a knowledge lever, going beyond the traditional ‘course’ and 'learning module' offering to additionally support the areas of process codification and performance support.
Bank of Montreal
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