- Providing the framework to achieve right-first-time quality across supplier services
- Understanding (and measuring) the costs of poor quality – and using SQM to reduce those costs
- Building a Supplier Quality Management (SQM) resource infrastructure: executive engagement; building a resource team; system set-up: Integrating web-based QM applications
- Deployment enablers and challenges: Embedding a preventative vs. reactive business culture
- Leveraging SQM to enhance safety and reduce operational risk
Global Director, Supplier Quality Management, BP Upstream
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United States United States, Houston
6th–8th November 2012