The Evolution of Client Service

A session at Future Insights Live 2012

Wednesday 2nd May, 2012

3:05pm to 3:55pm (PST)

The current model of client services is terribly flawed. In the current model you worry about budgets, timelines, backlogs, slowdowns and resources. Most projects start with a contract that details potential negative events and outcomes which establishes a lack of trust between the parties involved. Most projects end when the budget depletes and the need for help still exists; even worse, it continues when the budget is gone and guilt or fear propels the strained relationship. Carl discusses the changes that will take place in the future as well as how to embrace these changes now.

About the speaker

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Carl Smith

I've seen better days, since I changed my evil ways. And I ain't gonna worry about nothin in this world no more.

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Time 3:05pm3:55pm PST

Date Wed 2nd May 2012

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