The Evolution of Client Service

The current model of client services is terribly flawed. In the current model you worry about budgets, timelines, backlogs, slowdowns and resources. Most projects start with a contract that details potential negative events and outcomes which establishes a lack of trust between the parties involved. Most projects end when the budget depletes and the need for help still exists; even worse, it continues when the budget is gone and guilt or fear propels the strained relationship. Carl discusses the changes that will take place in the future as well as how to embrace these changes now.