Tuesday 16th October, 2012
9:50am to 10:30am
Take a trip through the lessons learned when building Perch - a PHP content management system that banks heavily on providing a great user experience.
With all the technical considerations of designing and shipping web-based software, it's easy to forget how every line of code you write can have a direct impact on your customers. Almost any code has the potential to shape the user experience and result in repeat custom or an over-subscribed helpdesk.
Hear what has worked, what failed miserably, and how a goal of eliminating all support requests has driven the technical design of the product.
Lead developer on Perch CMS and publisher of @24ways. Occasional music and conference photographer. Relearning how to ride a bike.
Drew McLellan is Director and Senior Developer at UK web development agency edgeofmyseat.com, and lead developer for their small content management system, Perch. Prior to this, he was a Web Developer for Yahoo!, and from 2006-08 was Group Lead for The Web Standards Project. Drew has had articles published by A List Apart, Adobe, and O'Reilly Media, and writes at his personal site http://allinthehead.com and, with a little help from his friends, at http://24ways.org.
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