Tuesday 9th October, 2012
4:00pm to 5:30pm
Web support is a unique branch of operations due to its indirect exposure, through customers and clients, to symptoms of poor practices or past mistakes that still cause headaches for clients or customers, management, developers and designers. This talk will address some of the methods and tools you can use to improve your web support division, as well as use your analysis of this smaller branch to improve overall operations.
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