European HR Directors’ Summit schedule

Tuesday 18th September 2012

  • SSON Welcome and Chairman's Opening Remarks

    At 9:00am to 9:20am, Tuesday 18th September

  • Perfecting Employee Relations in a Global HR Structure

    by Coca-Cola

    - Define what this means for your business and establish tangible objectives

    - Understand why excellent employee relations are essential to a successful global business

    - Identify the major challengers and enablers for success

    Glenda Jones Williams, Head of Policy & Employee Relations (Europe), Coca-Cola

    At 9:20am to 10:05am, Tuesday 18th September

  • The Peoples System Portal - the Next Stage of Royal Mail's HR Transformation Journey

    by Royal Mail

    In 2003 Royal Mail embarked on a huge HR transformation process, the final stage of which is the implementation of a new HR program: The Peoples System Portal. The system will look after 150,000 managers and employees making it the largest single SAP instances in the world. Dermot will:

    - Highlight key learnings from the entire transformation journey

    - Explore in detail the final stage of the implementation which is due to conclude in August 2012

    - Discuss what the system means for Royal Mail going forward and how it has enabled them to improve the way they operate

    Dermot Toberty, HR Director, Royal Mail

    At 10:05am to 10:50am, Tuesday 18th September

  • Networking Coffee Break

    At 10:50am to 11:10am, Tuesday 18th September

  • Speed Networking Session

    Your opportunity to meet up with members of the delegate audience and identify peers for establishing continued relationships outside of the AGM. Fun and informal this session will help to make initial introductions and identify key challenges

    At 11:10am to 11:30am, Tuesday 18th September

  • Achieving Technology Integration at Lloyds Banking Group

    by Lloydbanks

    - Understanding the parameters and objectives of the Lloyds transformation journey from its inception

    - Explore the challenges faced and solutions employed

    - Hear what conclusions can be drawn at the end of the two year journey and what the future holds

    Lloyd Spencer Whitcomb, HR Director, Lloyds Banking Group

    At 11:30am to 12:15pm, Tuesday 18th September

  • Interactive Break Out Sessions Begin

    Pick from three choices of sessions to tailor your experience to your specific needs

    At 12:15pm to 1:15pm, Tuesday 18th September

  • Interactive Break Out Sessions Begin

    Pick from three choices of sessions to tailor your experience to your specific needs:

    Track A: Creating Effective HR Models

    Track B: People & Culture

    Track C: HR Technology Development

    At 12:15pm to 1:15pm, Tuesday 18th September

  • Track A: Continual HR Transformation in Mature Service Centres

    by Symantec

    - Increasing the value proposition & scope of a HR Shared Service Centre

    - Utilising analytics to respond to the voice of the customer

    - HR Delivery in EMEA: International challenges and opportunities for the HR Shared Services Centre

    Senior Manager - EMEA HR Direct Services, Symantec Corporation

    At 12:15pm to 1:15pm, Tuesday 18th September

  • Track B: Creating Solid Career Paths to Retain Your Best Staff

    - Strategies for providing lateral & vertical movement

    - How to develop a simple structured approach to retaining staff that creates transparency and demonstrable career progression

    - Best Practice for communicating career paths across the business to attract best shared services team

    This session is reserved for a leading solution provider - If you think your service would be of interest to our delegation get in touch on +44 207 368 9300 or email sponsorship@iqpc.co.uk

    At 12:15pm to 1:15pm, Tuesday 18th September

  • Track C: Driving Success Through Self Service at Marks & Spencer

    by Marks & Spencer

    - Empowering Employees to take control and drive value up the chain with self service options

    - Improving the transparency of your business to increase employee trust and ultimately performance

    - Changing the behaviour of high touch service - ensuring other HR colleagues help drive customers to practice self service

    Peter Higson, Service and Account Manager, Marks & Spencer

    At 12:15pm to 1:15pm, Tuesday 18th September

  • Networking Lunch

    At 1:15pm to 2:15pm, Tuesday 18th September

  • Track A: Aligning Your HR Operation with Business Objectives to Ensure Productivity & Increased Profits

    by The Co-operative

    - Optimising your HR business partnerships to drive your strategic agenda

    - Maintaining profits by ensuring operational activity does not overshadow long term business objectives

    - Examine workforce analytical tools that will effectively support your business

    Gary Booth, Director of People Services, The Co-operative Group

    At 2:15pm to 3:15pm, Tuesday 18th September

  • Track B: Imbedding a Customer Services Culture into Your HR Operation

    - Are you happy with the level of customer services your HR Team is providing? Do they identify with the customers?

    - Is commerciality more important than customer-centricity in next generation HR? Can HR shared services ever be truly customer focused?

    - Ensure process rigour and efficiency are not prohibiting great customer service

    At 2:15pm to 3:15pm, Tuesday 18th September

  • Track B: Imbedding a Customer Services Culture into Your HR Operation

    by Sainsbury's

    - Are you happy with the level of customer services your HR Team is providing? Do they identify with the customers?

    - Is commerciality more important than customer-centricity in next generation HR? Can HR shared services ever be truly customer focused?

    - Ensure process rigour and efficiency are not prohibiting great customer service

    Nick Speight, Head of HR Services, Sainsbury's

    At 2:15pm to 3:15pm, Tuesday 18th September

  • Track C: Latest Innovations in Remote Working and the Cloud

    - Explore how the cloud can dramatically improve remote working

    - Consider roll out for smart phones

    - Understand the security challenges and how to mitigate them

    This session is reserved for a leading solution provider- if you think your service would be of interest to our delegation, get in touch on +44 (0) 207 368 9300 or email enquire@iqpc.co.uk

    At 2:15pm to 3:15pm, Tuesday 18th September

  • Close of Conference

    At 3:00pm to 3:00pm, Tuesday 18th September

  • Afternoon Networking & Coffee Break

    At 3:15pm to 3:35pm, Tuesday 18th September

  • Striking a Balance Between External and Internal HR Shared Services

    by GlaxoSmithKline

    - What to outsource?

    - Assess the Pros and Cons of single versus multi-process outsourcing

    - Successful management and communication techniques to ensure vital drivers behind shared service centres implementation are consistent across key stakeholders

    Philip Duck, Vice President HR Services UK, GlaxoSmithKline

    At 3:35pm to 4:20pm, Tuesday 18th September

  • Panel Session: Turbulant Economic Times Ahead - What Does the Future Hold for the HR Professional

    At 4:20pm to 5:00pm, Tuesday 18th September

Wednesday 19th September 2012

  • Registration, Networking Coffee & Chairman's Recap Day 1

    At 8:30am to 9:10am, Wednesday 19th September

  • Horses for Courses: Perfecting Talent Management

    by Aviva plc

    - Creating innovative talent management strategies that drive the business forward

    - Proven successful strategies for developing and retaining staff

    - Communication techniques to improve employee engagement and build an inclusive culture

    Annette Reid, Global Talent Management Director & SVP Organisation Development, Aviva

    At 9:10am to 9:55am, Wednesday 19th September

  • The HR Transformation Journey at Cytec Industries

    - Understand Cytec’s previous traditional HR structure and from where the impetuous for change was born

    - Explore in detail the challenges faced both internally and externally

    - Evaluate the overall success of the transformation just two months after completion

    Yves Demant, Global Leader Human Resources, Cytec Industries

    At 9:55am to 10:40am, Wednesday 19th September

  • Networking Coffee Break

    At 10:40am to 11:10am, Wednesday 19th September

  • Speed Networking Session

    Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges

    At 11:10am to 11:40am, Wednesday 19th September

  • Interactive Break Out Sessions Begin

    Pick from three choices of sessions to tailor your experience to your specific needs

    Track A: Creating Effective HR Models

    Track B: People & Culture

    Track C: HR Technology Development

    At 11:40am to 12:40pm, Wednesday 19th September

  • Track A: Evolution of the HRO Model at SELEX Galileo

    by SELEX Galileo

    - The journey to an outsourced model - why outsource?

    - Adapting the model to suit an evolving business

    - Where next? A look at the next generation of services, contracts and governance

    Darren Bartholomew, Head of HR Planning, HRIS and Shared Services, SELEX Galileo

    At 11:40am to 12:40pm, Wednesday 19th September

  • Track B: People Development at DHL

    by DHL Express

    - Establishing the goals and objectives

    - Understand the people performance framework at DHL and how it has been utilised to maximise results

    Michele Martin Taylor, Head Of People Services, DHL

    At 11:40am to 12:40pm, Wednesday 19th September

  • Track C: Leveraging Long Term Returns on HR Technology Investments

    - Choosing between SAS and custom platform solutions

    - Understand the difference between simply collecting more data or generating business intelligence

    - Ensure you are improving performance and capability versus key metrics

    Session reserved for a leading solution provider- if you think your service would be of interest to our delegation contact +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk

    At 11:40am to 12:40pm, Wednesday 19th September

  • Networking Lunch and Summary Remarks

    At 12:40pm to 2:00pm, Wednesday 19th September

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