by Tim Caynes
Mobile network providers, device manufacturers and banking corporations are working together to provide the solution you never knew you needed – the mobile wallet. But what is a mobile wallet and how should it work? What are the customer experiences that a good mobile wallet solution should support?
In this session we will talk about a project for a major network provider and what we learned about designing the mobile wallet, including understanding and validating the multi-channel user journeys, designing and developing wireframes and prototypes for multiple mobile devices, conducting usability testing with multiple mobile devices and working with multiple technology platforms and service providers.
We’ll discuss what went well, what went not quite so well and what caused us to throw mobile devices across the office (clue: this happened quite often).
Contains moderate horror, comic action-adventure violence and scenes of mild peril.
A year after the mergers that created the company, Thomson Reuters realized that they had over 500 different software programs serving their tens of thousands of financial services customers. Few of these programs looked or acted like they had anything to do with each other.
Thomson Reuters approached Cooper to create a platform that would unify the experiences across multiple user groups and channels, including web, smartphone, and iPad applications. User groups included ³C-suite² leaders, investor relations professionals, investment banks, portfolio managers, and treasury professionals.
Come hear war stories about how Cooper, in this multi-year, global project, was able to utilize small, nimble teams to tackle the massive research, interaction, and information architecture challenges; help re-organize the company to be user-centered and design-ready; and give the company a tools to carry the design forward after the consultants left. The team will share personas, scenarios, designs, and demos.
21st–25th March 2012