Your current filters are…
by Sara Summers
Calling all crafty, beguiling technologists! We might not always have budget or time for formal user testing, but don’t let that stop you. We’ll look at several quick and sneaky techniques for ‘on the fly’ research, and then put them to the test. We’re going to dive into ways to better our bedside manner to achieve more accurate, insightful results and increase our understanding of the users we hope to serve. We’ll become UX detectives. This will be an interactive, collaborative, get your hands dirty, workshop experience…No man is an Ireland.
Grow your practical knowledge in observational research; better your awareness, empathy and emotional intelligence, while creating user research scenarios with peers. Participants will walk away with techniques to user test with limited resources and improved test accuracy by reading user verbal and nonverbal cues.
Audience:This is for any designer, ux practitioner, product manager, developer or manager.
by Abi Jones
In your head you've probably called your users a lot of names, but is ‘Hobbits’ one of them?
Thinking about your users as Hobbits can help you frame the use of your website or application and help you put yourself in the user's shoes. Uh, except they’re hobbits, so they’re not wearing shoes.
Thinking about your users Hobbits will help you by:
Establishing a path through the application
Creating a call to adventure (even if you work in online banking)
Showing how to overcome Frodo's (ahem, a user's) refusal of the call
Introducing a mentor (like Gandalf or Yoda)
Helping users overcome an ordeal (ordering pizza online counts), and
Returning as a changed person (ideally changed for the better).
1st–4th February 2012