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- Day: Feb 03
- Topic: Social Web
- Topic: User Research
- Venue: The Convention Centre Dublin
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Real users don't do tasks: Rethinking user research for the social Web
While the Web has evolved from flat documents to being fluidly ambient, we’re using the same user research and usability testing methods and techniques we were using in 1994. We know that conducting usability tests can tell us where people get frustrated. What will testing reveal about frustrations with interactions people have with other people online? When interaction is protean, how do you derive a task scenario? What are the success criteria?
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