Friday 3rd February, 2012
2:30pm to 2:40pm
Much of user-experience design borrows from methods that assume users have discrete & identifiable goals. However, this assumption can seriously inhibit designing for real human behavior, which (as we will see) often has less to do with rationality than we tend to think.
I figure stuff out. Also: TUGger at @undrstndng & author of upcoming @contextbook
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