Add an eventReal users don't do tasks: Rethinking user research for the social Web
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While the Web has evolved from flat documents to being fluidly ambient, we’re using the same user research and usability testing methods and techniques we were using in 1994. We know that conducting usability tests can tell us where people get frustrated. What will testing reveal about frustrations with interactions people have with other people online? When interaction is protean, how do you derive a task scenario? What are the success criteria?
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4:30pm From Solid to Liquid Air: Interaction Design and the Future of the Interface by Amber Case
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