Monday 24th September, 2012
11:30am to 12:10pm
Get a recap of recent releases, as well as the plan for the KANA Enterprise roadmap. Most importantly, this interactive session is designed to enable feedback on some key choices and decisions for the future. This session covers recent KANA SEM releases, how Ciboodle will grow as part of KANA and go-forward plans for the converged KANA Enterprise solution.
1:10pm Track 1 Strategy - Cox Communications Case Study: Mastering Self Service by Katie Grist
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