Track 1 Strategy - Cox Communications Case Study: Mastering Self Service

A session at KANA Connect - Las Vegas

  • Katie Grist

Monday 24th September, 2012

1:10pm to 2:00pm (PST)

In this session, you will learn how Cox Communications is reaping the rewards from the evolution of their online self service strategy. Hear the story behind their exceptional customer experience, which spans multiple self-service channels and utilizes Social Media, KM, and Cox.com. Gain insight into a best-practice organizational structure and governance coupled with dynamic reporting to drive continuous improvements, and reduced operational costs

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Katie Grist

Next session in Gracia 2

2pm Track 1 Strategy - The New KM: The Heart of a Multi-Channel Customer Experience

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Time 1:10pm2:00pm PST

Date Mon 24th September 2012


Gracia 2, The Cosmopolitan Hotel

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