Track 2 Technology - Best Practices in Making the Most of KANA Knowledge Management

A session at KANA Connect - Las Vegas

Monday 24th September, 2012

1:10pm to 2:00pm (PST)

Learn about proven success strategies to initiate or improve your knowledge management approach. Senior KM experts from KANA Global Services will describe the critical path to KM success: how to organize content and structure context to map to key business drivers, pull together a clear knowledge evolution roadmap, and engage the right parts of the business in a coordinated way to achieve timely, high-quality results. Classic KM pitfalls and recovery strategies will also be discussed, along with "must do's" to help you get the most out of your investment in knowledge management.

Next session in Gracia 1

2pm Track 2 Technology - Best Practices in Making the Most out of KANA Email Technologies

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Time 1:10pm2:00pm PST

Date Mon 24th September 2012


Gracia 1, The Cosmopolitan Hotel

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