Monday 24th September, 2012
1:10pm to 2:00pm
Learn about proven success strategies to initiate or improve your knowledge management approach. Senior KM experts from KANA Global Services will describe the critical path to KM success: how to organize content and structure context to map to key business drivers, pull together a clear knowledge evolution roadmap, and engage the right parts of the business in a coordinated way to achieve timely, high-quality results. Classic KM pitfalls and recovery strategies will also be discussed, along with "must do's" to help you get the most out of your investment in knowledge management.
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