Track 4 Ciboodle - Customer Case Study: Bally Total Fitness

A session at KANA Connect - Las Vegas

  • Guy Thier

Monday 24th September, 2012

1:10pm to 2:00pm (PST)

Guy Thier, CIO of Bally Total Fitness, provides a unique look into how Ciboodle transformed their customer service and whipped the leading Health club’s processes into shape. Powering a single customer view across multiple channels, come learn of Bally Total Fitness' world class contact center journey, and how they created the flexibility to become a customer service heavyweight.

About the speaker

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Guy Thier

Sr VP and CIO, Bally Total Fitness

Next session in Gracia 5

2pm Track 4 Ciboodle - We are Social: The State of Social Customer Service by Esteban Kolsky

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Time 1:10pm2:00pm PST

Date Mon 24th September 2012


Gracia 5, The Cosmopolitan Hotel

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