Monday 24th September, 2012
1:10pm to 2:00pm
Guy Thier, CIO of Bally Total Fitness, provides a unique look into how Ciboodle transformed their customer service and whipped the leading Health club’s processes into shape. Powering a single customer view across multiple channels, come learn of Bally Total Fitness' world class contact center journey, and how they created the flexibility to become a customer service heavyweight.
Sr VP and CIO, Bally Total Fitness
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