Monday 24th September, 2012
2:00pm to 2:50pm
Learn how to leverage your knowledge assets to deliver better customer experiences. Discover best practices that will enable you to: provide a consistent experience across all channels, help people find what they are looking for via context, deliver a personalized service experience, measure and analyze the quality of your customer interactions, and bridge the gap between the transactional and help sections of your website so that people find help when they need it.
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