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Monday 24th September, 2012
2:00pm to 2:50pm
Top five ways to increase the productivity of your agents email service while containing costs.
3:20pm Track 2 Technology - Making the Most Out of KANA Social Listening Technologies
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23rd–25th September 2012
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Time 2:00pm–2:50pm PST
Date Mon 24th September 2012
Gracia 1, The Cosmopolitan Hotel
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