Monday 24th September, 2012
2:00pm to 2:50pm
'Social' is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look to for help. New original research from ThinkJar Research and Ciboodle will unveil the state of social customer service and looks at what companies are doing, what they are measuring and what matters most for the social-powered business.
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