Track 4 Ciboodle - We are Social: The State of Social Customer Service

A session at KANA Connect - Las Vegas

Monday 24th September, 2012

2:00pm to 2:50pm (PST)

'Social' is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look to for help. New original research from ThinkJar Research and Ciboodle will unveil the state of social customer service and looks at what companies are doing, what they are measuring and what matters most for the social-powered business.

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Esteban Kolsky

Principal & Founder, ThinkJar LLC

Next session in Gracia 5

3:20pm Track 4 Ciboodle - Why Multi-Channel Must Mean Multiple Choice

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Time 2:00pm2:50pm PST

Date Mon 24th September 2012


Gracia 5, The Cosmopolitan Hotel

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