Track 5 Lab - Alerting Agents using Automatic Lagan Business Rules
A session at KANA Connect - Las Vegas
Monday 24th September, 2012
2:00pm to 2:50pm
Alerting agents to contextually relevant information during a customer interaction can greatly enhance the customer experience. In this lab we will show you how to use Dynamic Business Rules within the Lagan Agent Desktop to achieve this.
Next session in Condesa 1
3:20pm Track 5 Lab - KANA Enterprise Case Management Fundamentals: BPM and Workflow with Ciboodle
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