Monday 24th September, 2012
3:20pm to 4:10pm
You might think forcing customers to use lower-cost contact channels by restricting their access to the phone is bound to save you money. You’d be wrong. Find out why as we unveil original research that proves it’s the companies that offer true channel choice, and let customers make their own decisions about how they interact, that are making the real savings. And they’re winning the hearts and minds of customers along the way.
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