Analyst Keynote: Why Context Matters - The link between Customer Engagement and Customer Experience

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

8:30am to 9:30am (PST)

A highly sought after anayst, thought leader and speaker, Ray is the author of the popular enterprise software blog "A Software Insider’s Point of View". With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray is the Principal Analyst and CEO of Constellation Research.

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R Ray Wang

Principal Analyst and CEO at Constellation Research, Inc.

Next session in Gracia 3 & 4

9:30am Customer Service Expert Panel by Kate Leggett, R Ray Wang and Esteban Kolsky

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Time 8:30am9:30am PST

Date Tue 25th September 2012


Gracia 3 & 4, The Cosmopolitan Hotel

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