Track 1 Stategy - Using Service to help Sales and Marketing in the Customer journey

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

10:40am to 11:30am (PST)

Despite pouring loads of money into your online experience, simple reasons such as the lack of product information, unavailability of live help at the right time, lack of credible validation of your product or difficulty in website navigation is resulting in customers abandoning their online activity. Join this session and gain insight into how you can separate yourself from the competition by offering outstanding service in the days and months even before a sale is made. This session will include a demo.

Next session in Gracia 2

1pm Track 1 Strategy - Are you able to provide unique, differentiated service experiences to your customers?

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Time 10:40am11:30am PST

Date Tue 25th September 2012


Gracia 2, The Cosmopolitan Hotel

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