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Customer Service Expert Panel

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

9:30am to 10:20am (PST)

Hear from leading thinkers on customer service for their perspective on a broad range of topics spanning current day best practices to futuristic scenarios that could dramatically impact customer engagement for years to come. Designed to be entertaining and informative, a series of thought provoking questions will be put to the panel and their views contrasted against those of the audience.

About the speakers

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Kate Leggett

Principal Analyst at Forrester Research

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R Ray Wang

Principal Analyst and CEO at Constellation Research, Inc.

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Esteban Kolsky

Principal & Founder, ThinkJar LLC

Next session in Gracia 3 & 4

11:30am Platinum Sponsor, IBM - Insights on Customer Experience Leadership with IBM

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When

Time 9:30am10:20am PST

Date Tue 25th September 2012

Where

Gracia 3 & 4, The Cosmopolitan Hotel

Short URL

lanyrd.com/sxkhb

Official event site

www.kana.com/…dex.html

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