Customer Service Expert Panel

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

9:30am to 10:20am (PST)

Hear from leading thinkers on customer service for their perspective on a broad range of topics spanning current day best practices to futuristic scenarios that could dramatically impact customer engagement for years to come. Designed to be entertaining and informative, a series of thought provoking questions will be put to the panel and their views contrasted against those of the audience.

About the speakers

This person is speaking at this event.
Kate Leggett

Principal Analyst at Forrester Research

This person is speaking at this event.
R Ray Wang

Principal Analyst and CEO at Constellation Research, Inc.

This person is speaking at this event.
Esteban Kolsky

Principal & Founder, ThinkJar LLC

Next session in Gracia 3 & 4

11:30am Platinum Sponsor, IBM - Insights on Customer Experience Leadership with IBM

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 9:30am10:20am PST

Date Tue 25th September 2012


Gracia 3 & 4, The Cosmopolitan Hotel

Short URL


Official event site


View the schedule


See something wrong?

Report an issue with this session