Track 5 Lab - KANA Enterprise Knowledge Management Fundamentals: Knowledge Searches within Business Processes

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

10:40am to 11:30am (PST)

Accessing the correct knowledge, at the correct time and in the correct format can greatly enhance the effectiveness of a business process. In this lab we will explore the flexibility of KANA Enterprise / SEM by creating and embedding a Knowledge Search within an existing Business Process.

Next session in Condesa 1

1pm Track 5 Lab - Understanding KANA Response Rules Processing

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Time 10:40am11:30am PST

Date Tue 25th September 2012


Condesa 1, The Cosmopolitan Hotel

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