Track 1 Strategy - Are you able to provide unique, differentiated service experiences to your customers?

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

1:00pm to 1:50pm (PST)

Increasingly, customer service cases are getting more complex and a one-size fits all approach to case management is no longer effective. In this session you will learn how: dynamic case management addresses the unpredictability in call centers; integrated, contextual knowledge makes your agents more productive; and dynamic case management allows you to deliver differentiated customer experience.

Next session in Gracia 2

1:50pm Track 1 Strategy - Best Practices for Social Listening

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Time 1:00pm1:50pm PST

Date Tue 25th September 2012


Gracia 2, The Cosmopolitan Hotel

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