Track 1 Strategy - Best Practices for Social Listening

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

1:50pm to 2:40pm (PST)

To get the most out of your Social Listening efforts, it is important to develop a solid strategy that incorporates monitoring best practices and the appropriate methods and technologies. This session will take a look at social media monitoring from a strategic and technical perspective on the solutions and methods for quickly, effectively, and reliably deciphering the topics, sentiment, and meaning from the large volumes of customer conversations in social media.

Room: Gracia 2

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Time 1:50pm2:40pm PST

Date Tue 25th September 2012


Gracia 2, The Cosmopolitan Hotel

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