Track 3 Public Sector - Customer Panel: Public Sector Hot Topics

A session at KANA Connect - Las Vegas

Tuesday 25th September, 2012

1:50pm to 2:40pm (PST)

Round table discussion and interactive presentation on hot topics in the call center like building a back up 311 facility, ongoing agent training, and unique back office integrations between Lagan and departmental systems

Next session in Gracia 6

3pm Track 4 Ciboodle - #help: Customer Support Via the Community

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Time 1:50pm2:40pm PST

Date Tue 25th September 2012


Gracia 6, The Cosmopolitan Hotel

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