Tuesday 25th September, 2012
3:50pm to 4:50pm
In a rapidly changing world one of the most powerful trends is ever-increasing expectations of the quality of customer service. As customers shift to social media and mobile for service, organizations must learn to communicate seamlessly and consistently across a proliferation of channels. Service excellence will be a prerequisite of success, and this will require not just well-implemented technology, but a challenging transformation into becoming a truly integrated organization. The real opportunity ahead for the best organizations is to build customer relationships that are both extremely strong and highly efficient. Learn the steps that will enable your organization to be a leader in creating the future of customer service.
4:50pm Awards and Closing Remarks
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