Track 2 Technology - Customer Case Study: IFDS Creates "One Version of Truth with Knowledge"

A session at KANA Connect - Las Vegas

  • Louise Moore

Tuesday 25th September, 2012

10:40am to 11:30am (PST)

Learn how IFDS created "one version of truth" by creating a central store of knowledge internally and externally throughout their global organization. . Agents have confidence that they can easily and accurately answer complex questions around the dozens of brands served by IFDS. Learn about this powerful product that was truly built "for the people, by the people."

About the speaker

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Louise Moore

Head of Customer Experience Architecture, IFDS

Next session in Gracia 1

1pm Track 4 Ciboodle - Customer Case Study: Vistaprint, Multi-Channel Customer Experiences In Action by Claire Gauthier and Craig Harsip

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Time 10:40am11:30am PST

Date Tue 25th September 2012


Gracia 1, The Cosmopolitan Hotel

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