Tuesday 25th September, 2012
10:40am to 11:30am
Learn how IFDS created "one version of truth" by creating a central store of knowledge internally and externally throughout their global organization. . Agents have confidence that they can easily and accurately answer complex questions around the dozens of brands served by IFDS. Learn about this powerful product that was truly built "for the people, by the people."
Head of Customer Experience Architecture, IFDS
1pm Track 4 Ciboodle - Customer Case Study: Vistaprint, Multi-Channel Customer Experiences In Action by Claire Gauthier and Craig Harsip
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