The core premise of Design Thinking is that the problem with most design is that it answers the wrong problem. It issues the challenge that we need to stop thinking we know the answer before we know what the question is.
This session will begin with a couple of examples of design thinking at work before putting my favourite design thinking tool into practice by giving participants a chance to try their hands at putting together an empathy map.
4:15pm Transparency and Visibility: What to Do When You Don't Know Anything by Reginald de Silva
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