Friday 21st September, 2012
9:00am to 10:00am
Organizations making some attempt to improve their technology development or IT operations processes are capable of gathering at least basic data on work, customer demand, and capability to supply. One of the simplest and most basic pieces of information is "how long does it take to deliver a piece of work?" and compare that to "How long did we actually spend working on it?" Typical organizations take 10 to 20 times longer to deliver something than they actually spent working on it. Customers right place a high value on time-to-delivery. And yet when it comes to improving process and customer service, most organizations focus on how the work is done and the skills of the workers doing it. This means they are focusing on improving 5-10% of the delivery time and ignoring 90%+, the delays in the flow of work and the root causes of those delays. It seems we are blind to these organizational dysfunctions.
In this key note address, David J. Anderson will look at what causes these delays, why we blind to them, and what we can do about addressing these problems. It's not about the people, it's about the system their operating within. The great 21st Century Management Challenge is to turn the attention of managers to the system they are responsible for operating. David will identify some high leverage ways to switch management focus to the real problem and in doing so make our organizations collectively smart!
Chairman #lssc12 Conf. Global traveler. Writer. CEO. Tweets are often personal about bikes, skis, mountains and global travel bio from Twitter
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