Pōwhiri is the formal ceremony for welcoming visitors. All pōwhiri follow a basic process with some variations according to the occasion and the tribal area.
ITSIG Interactive seminar
The ITSIG Interactive Seminar will focus on topics of current interest to the information technology/digital sectors.With lightning presentations and discussions, the session will provide the opportunity to share expertise, experiences, and to find out who is doing what around the country. Come prepared to be challenged.
Afternoon to re-energise and a chance to network with colleagues or exhibitors
Official opening and welcome
Keynote 1 Mavis Mullins
Sponsored by Te Upoko o te Ika a Maui Region.
Mavis Mullins is a Director of Paewai Mullins Shearing Ltd, with her husband, Koro. Their family (fourth-generation) sheep-shearing business, based in Dannevirke, employs 40 people full-time, expanding up to 100 for the four-month seasonal period. They handle in excess of 1 million sheep every year. The company was the first in the global sector to achieve ISO 9002 certification.
Mavis is involved with several organisations. She is a trustee for Nga Whenua Rahui, which assists owners of privately-owned Māori land to achieve balance in biodiversity through restoration and conservation. The aim is to protect native fauna and flora in partnership with productive farmlands.
As Chairman of Poutama Trust, Mavis chairs an organisation which manages a $NZ30 million investment fund which in turn utilises the interest earned to assist and enhance Māori economic development. Mavis is a past chair of Te Huarahi Tika Trust, the Māori charitable spectrum Trust, and is currently the chair of Hautaki Ltd, the NZ shareholder within 2Degrees.
Special recognitions for Mavis have included the 2008 Safeguard NZ Health & Safety in the Workplace Award to Paewai Mullins Shearing, 2005 Maori Sports Administrator of the Year for Shearing & Woolhandling, 2002 Queens Birthday Honour MNZM for service to the wool industry and 1995 Māori Business Woman of the Year.
ebooks – right we’ve got them, what the hell do we do now?
Paul Nielsen (BOK 1,2)
Over the past year ebooks have well and truly landed in New Zealand’s public libraries. Now that we have a critical mass New Zealand libraries are much better placed to address the issues of price hikes, unusable interfaces, vendor lock-in, DRM, and restrictive licensing to the ever-decreasing amount of commercial content. Easy to say, not so easy to do – but certainly not impossible. We have the luxury of capitalising on work done by colleagues overseas
CASS Information Management, The Treasury, Wellington, New Zealand
Many libraries are finding themselves subject to mergers and Government moves to centralise services in the public sector have seen a number of special libraries looking after new and disparate client groups. The back office functions of the Treasury, State Services Commission and Department of Prime Minister and Cabinet were combined on March 5 2012 to form Central Agencies Shared Services (CASS). Operating out of the Treasury, the CASS Information Management team now looks after about 200 new clients across five locations, twice as many vendors and systems, an extra print collection and archive and a range of new subject areas and organisational priorities. In the midst of this change, how do you build relationships with new users and ensure that a user-centric focus is retained while you are getting used to a new operating environment? Moreover, users need to be encouraged to pick up services that they may not be used to or to look to a shared services provider to meet their information needs
New Zealand Institute of Chartered Accountants, Wellington, New Zealand
The New Zealand Institute of Chartered Accountants (NZICA) provides a library and information service to over 33,000 members across New Zealand and around the world.
Because NZICA members are geographically dispersed, providing effective information literacy training to library users has posed a challenge.
Recently the library has experimented with webinar (short for “web-based seminar”) technology to teach NZICA members how to search for and request items in the online catalogue. It has also provided an opportunity to promote other library services.
In addition to traditional web conference features such as slideshow sharing and voice and text chat, webinar technology enables the presenter to share desktop applications such as a web browser with participants. For NZICA’s online catalogue, this enables the trainer to show participants how to search for and request items of interest.
Upper Hutt City Library, Upper Hutt, New Zealand
In 2007 the Upper Hutt City Library embarked on a journey of rediscovery. We were looking for ways to move beyond being just the stewards of collections of books. Our vision was to become a hub for community engagement, improving access for all sectors of our community.
We set out firstly to ask the right questions through a series of staff workshops and community consultation, looking at how we might transform the library service to meet our vision. Several initiatives that came out of this enquiry included a completely redeveloped and enlarged Central Library space, the implementation of RFID for a radical new customer service delivery model, free Wi-Fi, a learning centre, a redeveloped mobile service and vehicle makeover, improved digital services, adult programming, and the “Book in Every Backpack” programme.
Welcome Drinks among the Exhibitors Sponsored by ExLibris, chance to network and talk to exhibitors.
Buslses depart - Sponsored by Ikaroa Region back to motels at 6.15pm and again at 6.30pm
Te Takeretanga o Kura-hau-pō: Horowhenua’s new culture and community centre – oh and library too
Welcome to day two - Mihi and Housekeeping
LIANZA Fellowship Awards for 2012 to respective recipients
Morning Tea among the Exhibitors - Sponsored by Peter Pal Library Supplier
Newcomers’ Morning Tea - Sponsored by Massey University Library and Victoria University of Wellington Library
Nearly every librarian has a story about a good idea that they were unable to implement or an initiative that suffered a premature death. When looking at libraries that have embraced social technologies over the past ten years, one only need look at the graveyard of abandoned blogs, wikis and Twitter feeds to see that successful implementation is about more than just technology. While sometimes library culture is to blame, frequently, there are things library staff could have done to prevent the failure. Success is often more about the approach than the idea. Meredith will discuss what library staff, those with and without authority, can do to ensure the success of a project through planning, assessment and consensus-building.
National Library of New Zealand, Wanganui, New Zealand
We live in a world where the quantity of information is growing exponentially. To quote Mitch Kapor; “Getting information off the Internet is like taking a drink from a fire hydrant”. One solution is content curation; the ongoing finding and sharing of relevant digital and non-digital content on a specific topic for a specific audience. To help students and staff navigate the wealth of information that is available to them, school librarians are currently exploring a range of strategies to find, organise and share the best and most relevant content.
This session will feature some of the most commonly used curation tools with a focus on how librarians can use these to promote multiple perspectives and provide access to the best content on a topic.
Relates to BOK 5
Massey University Library, Palmerston North, New Zealand
I recently completed INFO 544 Online Resources, a paper in the Master of Information Studies programme at Victoria University of Wellington. One of the assessments for this paper was to develop a user guide for a database of choice. I selected the Māori Land Court Minute Book Index (MLCMBI) because I couldn’t access the results I expected the first time I used it. Or the second time. Or the third time. This assessment provided an opportunity for me to research MLCMBI and figure out how it worked. I needed to understand the scope of the database, what it was used for and the information it held.
This session provides an overview of my quest into the workings of MLCMBI and includes: scope of the database, its relationship to Māori Land Court Minute Books, a definition of MLCMBI zone fields and vocabulary used, and useful search strategies to maximise information retrieval.
Relates to BOK 4
Māori language search interfaces
University of Waikato, Hamilton, New Zealand
Te reo Māori is one of New Zealand's official languages, and whilst widely used in and around libraries is not commonly used in library search websites. The use of te reo in our public interfaces is important for making libraries comfortable and inviting places for Māori patrons, as well as generally celebrating it as a unique taonga. The Library Consortium of New Zealand (AUT University, University of Waikato, Victoria University of Wellington and University of Otago) has recently produced Māori language versions of the public interfaces for its library management system (Voyager, in 2010) and discovery layer (Summon, in 2012).
This session will cover the processes we went through to produce these translated interfaces, as well as some more general thoughts and suggestions on making our public facing search and other interfaces (often developed overseas) more geographically and contextually relevant.
Relates to BOK 1 and BOK 11
Concurrent Sessions - Documenting Rena – Tauranga City Library experience.
Biswas, Smita; Smith, Stephanie
Tauranga City Libraries
On 5 October 2011 the Rena ran aground on the Astrolabe Reef, causing ecological mayhem and a storm of reaction in the community. In the New Zealand Room we collect material about major events in the western Bay of Plenty and this was no different: we were always going to try to capture different aspects of the Rena disaster. However, the crucial factor was the flood of born-digital material generated by this event, from sources as diverse as Maritime New Zealand and Twitter. It was impractical to print everything to store as a traditional paper archive, and inappropriate to save it in Council’s digital records management system. The library’s recently-acquired Tauranga Memories Kete proved a useful vehicle for collating such material. We set aside a digital basket for public contributions and retained a Local History basket for more formal records. Challenges include how exactly to save the material, how to link it to our catalogue, how to capture digital ephemera such as Tweets, and what to do about intellectual property. Not all of the issues are fully resolved. The Rena Kete will be a work in progress as long as the ship is troubling the waters of the Bay of Plenty.
How ‘social’ are New Zealand public libraries? An evaluation of the use of social media for relationship marketing.
Victoria University of Wellington, Wellington, New Zealand
The use of social media by businesses to communicate with their customers and to encourage repeat business is growing. To what extent are New Zealand public libraries strategically employing social media in order to develop relationships with their users for the purpose of marketing the library? The use of three social media tools (blogs, Twitter and Facebook) by four New Zealand public libraries in urban areas was examined. The principles of social media optimization were used to look for evidence of strategy and purpose in the use these libraries made of social media to create conversations with their users and to add to an ongoing relationship.
The four New Zealand public libraries in urban centres were found to be using social media, but not always strategically. Each of the libraries applied aspects of social media optimization to use one tool more effectively than the other available tools. The paper suggests some ways libraries can use social media tools to enhance their relationships with their users.
Relates to BOK 7
University of Waikato
In 2008 the Library at the University of Waikato started an ambitious journey and over the
following three years morphed from a dated, 1970s, rather grim, grey, solid Library building to a stunning, glass encased, light and airy building which is now called Te Manawa, The Student Centre. This “new” building houses not only the Library but also Student Administration Services, Fees, a coffee bar, and on other floors, three retail outlets and the Students Union. This is our story – where we were, what we and our students endured, and where we are now. Shape-shifting that has blown our customers away, even the longstanding naysayers. Our old building was dated, dingy and badly in need of refurbishment. There were a number of nooks and crannies that had grown like topsy, the service model was based on the past when more plentiful resourcing was available and the building struggled to keep up with changes in technology. A new building had been talked about for years when suddenly it rose to the top of the list and our day in the sun arrived. It turned out there was a lot of wind, rain and cold before we actually saw the sun three years later, but at the time we didn’t know what was to come. At the outset of the building process we became very aware that different users have different needs so we focused on creating spaces that were as varied and as flexible as possible to meet the needs of groups as well as solitary users. Key ideas were that the Library should be a social gathering place for collaborative learning and that the new spaces needed to be designed with current technology in mind and in place and futureproofed as much as possible. Varied and flexible areas were to allow students to find an area that suited their immediate needs and banner signs used to indicate acceptable noise levels. We didn’t want an “Information Commons” as we wanted to reclaim the computer areas as part of the Library not ITS. A new wing was added, the existing building was gutted floor by floor, the collections moved twice, staff relocated, and relocated again. At the end of last year we finally came together in our new revitalised spaces. We implemented a triage service model without compromising our core customer service values. We have a shared service point with Student Administration Services and Fees payments are in an adjacent area. Cross training has been carried out. Have we arrived at the end of the journey? I don’t think so. With all of this shape-shifting only time will tell if we have got it right but hopefully we have future proofed and created enough flexibility to change when the demand arises – as it inevitably will over time. Students love the spaces and The Student Centre is now the heart of the campus with a strong connection to the broader campus community. Every day as we walk in the door we quietly celebrate where we have come from, the journey we undertook and where we are now.
Relates to BOK 3 and BOK 9
Chawner, Brenda; Oliver, Gillian
School of Information Management, Victoria University of Wellington, New Zealand
This presentation will discuss the results of a survey of New Zealand academic subject/reference librarians conducted in mid-2011. The survey was part of an international collaborative project involving over fifteen countries. The aim of the survey was to identify the most highly valued knowledge, skills and competencies of reference librarians working at academic libraries in the tertiary sector. Library staff working in reference services in niversity, polytechnic and wānanga libraries were invited to complete an online survey. Respondents were asked about their daily work as reference librarians, and what activities they considered to be most important. They were also asked to share their views on future knowledge and skills required for reference work in the digital environment. The results show that serving academic library customers requires not only traditional ‘reference’ skills, but also skills in customer service, technology support, and training. Good communication skills were also rated highly by respondents, and the high value placed on adaptability/flexibility shows that most respondents expect their roles to continue to change in the next decade. Software troubleshooting skills were also considered important.. The results also suggest that traditional paper-based reference sources have become much less important than online ones. There is also a shift toward using social media to interact with customers, and a focus on building sustainable relationships. The presentation will conclude with suggestions for further work on this topic, including repeating the survey in school, special, and public library contexts.
Relates to BOK 1
Have you ever tried to implement change at your workplace, only to encounter mysterious roadblocks? Understanding the frames of reference people bring to any situation is a vital strategy for success. Using real-world examples (some provided by you!), we will “reframe” situations to tease out the opportunities for pushing change forward.
Lunch among the Exhibitors, you time to renergise and to network with colleagues and exhibitors.
SIG meetings (CAT-SIG, PUB-SIG, TEL-SIG, SLIS, HEALTH-SIG, PRESERVATION-SIG, RESEARCH-SIG)
Libraries are often an island within the larger academic campus or university system. Integration with campus systems often comprises of batch loads of data into the ILS or paper copies of invoices that are stamped, signed and sent to the finance office. Preserving and providing pathways to institutional research is critical to the university, but the library is often not included in the process or in the campus data warehouse. Batch loads of data from student systems help populate the ILS – but it’s difficult to keep current. The library system is either barely integrated or totally separate on most campuses today. Can this situation be improved? Could the library exchange information more effectively?
Attendees will learn how web-scale management solutions represent a complete reconceptualization of the way in which a library manages its collections, both print and electronic. Existing workflows are mired in time and tradition but there are new ways to leverage shared data, as well as overcome the challenges of interoperability with campus systems such as finance, student records, HR, purchasing and institutional research. Imagine a network-aware system, an authoritative and automatically updated knowledgebase, and a single, unified way of working with all materials that redefines how libraries manage their collections. Join the discussion of what it takes to move your library from being an island to part of an interconnected campus ecosystem.
Relates to BOK 8
Embracing and shaping change: Creating connections with users in small to medium public libraries
Sandy Green & Sue Fargher (BOK 3,9)
Evaluation, selection and implementation of a web-scale discovery service: Lessons learned and challenges for the future.
Web-scale discovery services are fast-evolving and a popular way to quickly and easily bring together diverse sources of information on a topic.
In August 2010 Massey University Library established a team to comprehensively evaluate 4 webscale discovery services. After a rigorous process, one product was selected and implemented by July 2011. Feedback has been gathered, and a review of the product and its impact upon other Library services and products began in November 2011.
This paper focuses not on the product selected, but on the process of evaluation, selection and implementation of a product (including staff and user involvement and reactions) and on the lessons learned and the resulting challenges and questions that we face now and in the future.
23rd–26th September 2012