Monday 16th January, 2012
1:00pm to 2:00pm
It has become strategically critical for organizations to focus on developing and strengthening their business relationships online. By emphasizing delivery techniques that include social, mobile, analytics, and enterprise integration strategies, leading organizations are reaping the benefits of competitive differentiation, customer loyalty, profitable growth, and enhanced employee interactions. In this session, we share how customers are realizing these benefits today, and IBM's forward-looking vision for how organizations can reinvent customer relationships and transform the speed of business through online channels.
IBM Director of Web Experience products, Sugar Loaf firefighter, father & husband, mountain-dweller, Broncos fan bio from Twitter
Sign in to add slides, notes or videos to this session