So you want your library's Web presence to be more user-focused? Your users will love you, but convincing your coworkers might not be as easy. James Dalton, the scrappy bouncer played by Patrick Swayze in 1989's Road House, can help. By applying some tweaks to Dalton's three rules for cleaning up a dirty bar, you can build an open, user-centered culture around your library's Web presence.
7th–9th November 2012