Customer Journey Mapping: A Story of Amateurs, Con Artists, Lost Treasure, and a Pleasant Journey by Rail

A session at MX 2012

  • Todd Wilkens

Monday 5th March, 2012

2:20pm to 3:00pm (PST)

About the speakers

This person is speaking at this event.
Todd Wilkens
This person is speaking at this event.
Chris Risdon

Head of Design @CapitalOneLabs. Ex-@adaptivepath. Also adjunct professor @CCAIxD. Interaction design + service design. Shaping behavior, by design. bio from Twitter

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 2:20pm3:00pm PST

Date Mon 5th March 2012

Short URL

Official event site

View the schedule


See something wrong?

Report an issue with this session