Monday 15th October, 2012
4:00pm to 5:00pm
16:00 Case study: Leveraging on social media to get customers to do more than ‘like’ and ‘follow me’
16:30 Case study: Unveiling best practices in customer engagement
Head of Core Banking Unit, ING Vysa Bank
Group Head, Next Generation Banking, Group Distribution Channels, Standard Chartered Bank
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