At Cisco's strategic advisory service, Clive develops thought leadership on customer experience, social and technology trends for Cisco's major business and public service clients. Recent projects include StyleMe Virtual Mirror for John Lewis; Customer Experience projects for various financial services and retail brands; Ageing Well projects in Almere, NL and Torfaen, Wales; and Dialogue Cafe, global cultural video installation initiative. Clive is also a Trustee of the Royal Society of Arts (RSA) and Visiting Professor at Glasgow School of Art. Before that he was Director of Customer Experience and Design for Orange France Telecom, and Director of Design and Innovation at the Design Council.
Mostly designs customer experiences for users of technology, writes and talks about design when asked. bio from Twitter
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