Case Study: From Concept to Completion: Developing Effective Usability Processes Across the Whole Product Lifecycle
- “Generative sessions”: Talking to customers pre-concept stage in order to identify their needs and how they can be supported
- Translating the customer's needs into solid ideas and usability models
- Gaining feedback on those ideas via a range of different loops in order to improve the product
- Ensuring compliance to ISO standards throughout your usability processes
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