Tuesday 8th May, 2012
11:10am to 11:40am
As social web becomes increasingly mainstream as a customer engagement channel, it grabs a larger share of interest and intrigue from customer experience practitioners and sentiment analysis technologist. Banafsheh Ghassemi will discuss practical opportunities and blind spots this trend delivers in a multi-channel world.
VP of marketing @RedCross, doing tech & customer experience design mashups. distracted by politics, exotic places & creative provocateurs. opinions all mine. bio from Twitter
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