Friday 4th May, 2012
12:05pm to 12:50pm
Service Design in the public sector is gaining traction but the renewed language of innovation and the track record of the public sector (sometimes) talking a lot and doing little means Service Design and Designers risk being lost in the ongoing discussions about methodology and capability instead of doing what they do best – making a difference to and for people.
In this presentation, Mel Edwards and Justin Barrie from DMA use examples of public sector service design to highlight how Service Designers are making a difference at the different levels and scales of complex organisational change processes – sometimes at a significant distance from what we’d normally consider a traditional service focus.
Mel and Justin will discuss:
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