There are a few specific things we've done at GitHub to help our maintainability and reliability of our Ruby apps. Focusing on improving documentation, optimizing the first-run experience, splitting out our API as Sinatra apps, and being careful about how we ship impacting infrastructure changes has helped us out dramatically.
currently: founder, @duringapp. previously: @github, @gild. advising: @gitlab, @dockbit. bio from Twitter
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