Wednesday 11th April, 2012
5:00pm to 5:30pm
The retail banking industry has been talking about multi-channel for over a decade: starting with the advent of the web as an interaction channel and an alternative to branch and phone banking. The focus often consists of basics such as channel enablement, consistency of experience and differentiated channel offering as a cost containment tool.
With the explosion of social, local, mobile and digital we have now entered the era of omni-channel. One where payments and banking are intimately embedded in customers pursuit of life and business goals and where financial services institutions have the ability to radically transform their relevance to their clients. In this discussion we will explore new payments and banking paradigms, their implications on new banking value propositions and the enabling capabilities needed to make them work.
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