Social CRM – A practical look at what it is and how to get started

A session at Social Media Week London Sep 2012

Wednesday 26th September, 2012

2:00pm to 4:00pm (GMT)

This two hour session will explore the big questions still surrounding Social CRM:

What it Social CRM?
What are the benefits?
What are the barriers?
Is anyone using it?
How do I get started?

This will be a practical session focussing on realities facing brands when thinking about social CRM, and attendees should leave with plenty of ideas on how to get started.

About the speaker

This person is speaking at this event.
Chris Heffer

Social Business Evangelist

Social business blogger, speaker, aspiring author & challenger of the status quo - Head of Marketing @dachisgroup_eu

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Time 2:00pm4:00pm GMT

Date Wed 26th September 2012

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