Friday 28th September, 2012
3:00pm to 3:30pm
Brands are trying to win at social media, yet the Customer has the upper hand. Is social service working? The author of @YourService is going to take a fresh look at the current state of Customer Service and what the future holds, including a look at scalable intimacy and other factors that will further influence your Customer in the years ahead.
Formerly @ComcastCares, here I'm simply Frank. Author of @YourService, SVP of Social for Citi & board member for @BBB_US & @Socap. Thoughts here are my own. bio from Twitter
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