Add an eventCase Study: KLM Live Reply - 24/7 Social Media customer service
A session at Social Media World Forum Europe
- Handling worldwide customer service requests 24/7 on Twitter and Facebook
- Aiming to respond within the hour and offer a solution within 24 hours
- Offering service in English, Dutch and Spanish language
- Engage in conversation with customers
About the speaker
This person is speaking at this event.
Social Media Hub Manager, KLM Royal Dutch Airlines
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